If you have any questions or concerns about our Mystic boat tours not addressed here, please feel free to contact us.
- Can I pay by credit card or cash on the day of the tour?
Yes, you can pay using cash or credit/debit card on the day of the event.
- How long before the trip should we arrive?
Guests must arrive at least 30 minutes prior to departure time. This allows time to fill out the necessary paperwork and complete the informative 15-minute pre-departure safety, operational, and instructional walkthrough.
- Do I need a boater's license?
No. But different states have different laws, and if you do have one, please bring it with you. This allows us to venture into other waters.
- How many days a week are the tours available?
Tours are available seven days a week (weather permitting). Please navigate to the tour page to see our tour schedule.
- How long are the tours?
Depending on the weather, we travel 20-30 miles for a two and a half to three hours. We always work hard to give you the best adventure possible while keeping your safety in mind. We also offer one-hour tour options.
- How far in advance should we book our tour?
We are limited to eight people per tour, four times per day, so please keep this in mind when booking.
- Are the boats safe?
The boats are designed not only for fun but also with safety in mind. These boats have high density, polyethylene, foam-filled pontoons, making them virtually unsinkable. Secondly, they turn in such a way as to never flip over. All safety equipment, including life jackets, is included onboard each boat. We teach first-time boaters to navigate the boats with 100% success!
- What do we need to bring?
Sunscreen, hats, and sunglasses are recommended. Beach attire with water shoes, sandals, or flip-flops is appropriate. A light jacket is optional when the weather is cool. Although you shouldn’t get soaked, a towel is recommended due to minor splashing.
- What happens in the event of bad weather?
We do not go out in heavy rain or dangerous conditions. In the event of bad weather, we try to reschedule you to a different day. If we are not able to reschedule, your full payment is refunded.
- What is your cancellation policy?
If you cancel at least 48 hours prior to your trip, we give you a 100% refund. Cancellations less than 48 hours prior to the trip are not refunded.
If we cancel due to weather or other circumstances beyond our control, and we are unable to reschedule your tour, we refund 100% of your money.
- How many people can go on the tour at any one time?
We have four boats, so we can accommodate a total of eight people per tour. We also offer group bookings for parties of six to eight. Please see our tour page for more info.
- What if we have an odd number of people, like three or five?
Two people must be in each boat that goes out on the tour (excluding the guide boat). In the event you have an odd number in your party, one person rides solo. That person must meet the requirements for operating a watercraft. There are opportunities to switch drivers and riders during the tour.
If a person doesn’t meet eligibility requirements to operate one of our boats (18 years of age and possess a valid driver’s license), they are paired with a person from another party.
- How old do you have to be to drive?
You must be 18 years old with a valid driver’s license to operate the boat.
- How old do you have to be to ride?
Children 8 years old and up may ride on the boat with an adult. Life preservers must be worn by all children 8 to 15 years old.
- Can we bring snacks and other drinks?
You betcha! We provide a small cooler with two bottles of water for each boat. You may bring a small lunch, snacks, and other drinks if you would like to. Alcoholic beverages are prohibited during the tour. The driver must be under the legal limit for alcohol to navigate the boat. If a driver appears to be under the influence of alcohol, we have the right to refuse service to them.
- Is there a restroom break during the three-hour tour?
We strongly suggest you use the facilities at the marina before the trip begins. We do stop at one of several area beaches to allow you a break off the boats. However, there are no traditional facilities on these beaches.
- Is there a weight limit?
Yes, there is a 250-pound weight limit per person for safety reasons.